General Terms and Conditions (GTC)
As of: June 2026
§ 1 Scope and Provider
(1) The following General Terms and Conditions apply to all contracts between
Hegemonitor®
Christoph Biebel
c/o Online-Impressum #7452
Europaring 90
53757 Sankt Augustin
Email: webmaster@hegemonitor.de
(hereinafter referred to as "we" or "Provider") and you as user or customer (hereinafter referred to as "you" or "Customer") of the website hegemonitor.de.
(2) The offer is primarily aimed at consumers (§ 13 BGB), but also at entrepreneurs (§ 14 BGB).
§ 2 Subject Matter of the Contract and Scope of Services
(1) We provide a Software-as-a-Service solution (SaaS) for managing territory data, image analysis, and wildlife monitoring via the "Hegemonitor®" platform. Additionally, you can purchase physical goods (merchandise items) through the platform.
(2) Use of the mobile companion app: To facilitate use on mobile devices, we also offer Hegemonitor® as an app (e.g., in the Google Play Store). The range of functions of the app may differ from the regular web version. For technical and policy-related reasons, the conclusion of paid subscriptions or the purchase of goods within the app is excluded. The legally binding conclusion of the contract as well as upgrades take place exclusively via the website in a regular browser.
(3) Pricing Models (Freemium): We provide the SaaS platform in different tariffs. In addition to paid premium tariffs (e.g. Bronze, Silver, Gold), a permanently free tariff ("Free Package") is offered.
(4) The scope of services of the Free Package is permanently limited compared to the paid tariffs. For users of the Free Package, the following restrictions in particular apply:
- A maximum of two (2) wildlife cameras can be stored in the account.
- Functions for sharing cameras with readers or writers (sharing function) are deactivated.
- Sorting and renaming created cameras is excluded; cameras can only be deleted in the Free Package.
- The management and manual assignment of animal species is not available.
- In the extended evaluation, the platform only displays the evaluation of the first camera.
(5) We reserve the right to adjust the functional scope of the free tariff within the framework of further developments or system optimizations.
§ 3 Contract Conclusion and Technical Steps
(1) SaaS Services (Subscriptions):
By registering and selecting a paid package, you make a binding offer to conclude a contract. The contract is concluded as soon as we confirm the booking or grant access to the paid software.
(2) Purchase of Goods (Merchandise):
The presentation of the products in the online shop does not constitute a legally binding offer. By clicking the "Buy" / "Order with obligation to pay" button, you place a binding order. We can accept your order by sending an order confirmation via email or by delivering the goods within two days.
(3) Contract Text Storage: We store the contract text and send you the order data as well as these GTC with the confirmation email. We recommend that you permanently store or print these documents, as we do not store the contract text in a retrievable form for you after conclusion of the contract.
(4) Correction Notice: You can correct your entries at any time before submitting the binding order using the usual keyboard and mouse functions.
(5) Language: The language available for contract conclusion is exclusively German.
§ 4 Prices and Payment Terms (Mollie)
(1) Small Business Regulation:
In accordance with § 19 UStG, we do not charge sales tax and do not show it on invoices either. The stated prices are final prices plus any shipping costs.
(2) Payment Processing:
Payment processing is carried out via the service provider Mollie B.V. Various secure payment methods are available to you (e.g. SEPA direct debit, credit card, PayPal, Apple Pay). Your account will be debited immediately after completion of the order process.
(3) Due Date for Subscriptions:
The usage fee for SaaS subscriptions is due in advance for the respective billing period.
(4) Chargebacks:
If you default on payment, we are entitled to immediately block your access to the software until the claim including chargeback fees has been settled.
(5) Plan Changes (Upgrades) and Special Promotions:
A change from a free tariff to a paid premium tariff (upgrade) is possible at any time via the account management in the web browser. With the upgrade, the first annual payment of the chosen tariff becomes due immediately; you will be redirected to the external payment service provider for this purpose. Discount campaigns, new customer promotions, or discounted trial phases (such as limited-time registration campaigns for €1.00) apply exclusively to a direct first-time registration in the respective paid premium tariff. An upgrade from an already existing Free Account to a premium tariff at promotional conditions is excluded, unless otherwise expressly stipulated in the respective promotional conditions.
§ 5 Term and Termination of Subscriptions
(1) The term of the contract depends on the package you have selected (e.g. monthly or annual subscription).
(2) Automatic Renewal (pursuant to § 309 No. 9 BGB):
The contract is automatically extended for an indefinite period if it is not terminated before the end of the initial term. After the end of the initial term, you can terminate the contract at any time with one month's notice.
You can terminate the contract at any time via the "Cancel Contract" button in the footer of our website, directly in your logged-in user profile, or by email to webmaster@hegemonitor.de.
(3) Contract Term (Free Package):
The contract for the use of the Free Package is concluded for an indefinite period and can be terminated by either side at any time.
(4) Termination for Inactivity (Free Package):
In order to ensure efficient resource utilization of the servers and to avoid data cemeteries, we reserve the right to delete unused Free Accounts in the event of persistent inactivity. Activity within the meaning of this regulation explicitly does not mean a mere login to the user account, but exclusively the active use of the platform's core function, namely the successful upload and evaluation of at least one wildlife camera image.
(5) If a user's last active image evaluation in the Free tariff was 90 consecutive days ago, the user will be notified by email at the address stored in the account. If no activity (successful upload and evaluation of at least one new image) occurs within a further 30 days after this notification is sent, the free user account including all data, camera profiles, and statistics stored therein will be irrevocably and permanently deleted.
§ 6 Delivery and Retention of Title (Goods)
(1) Delivery of physical goods takes place at the delivery address specified by you.
(2) Until full payment, the delivered goods remain our property.
§ 7 Warranty (Defect Liability)
The statutory defect liability law applies.
§ 8 Software Availability
We strive for the most uninterrupted usability of the platform. However, due to technical reasons, constant availability cannot be guaranteed. We guarantee an availability of 98% on an annual average.
§ 9 User's Obligations
(1) You are obliged to keep your access data secret.
(2) You are prohibited from uploading content that violates applicable law. We reserve the right to block your user account in case of violations.
§ 10 Liability
(1) We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body, or health.
(2) For slight negligence, we are only liable for breach of essential contractual obligations (cardinal obligations).
(3) Data Loss: You are obliged to create regular backups of your data. We are only liable for data loss for the effort that would have been necessary for restoration if you had properly secured your data.
§ 11 Right of Withdrawal
As a consumer, you generally have a right of withdrawal. Further information can be found in the following cancellation policy:
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract or from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Christoph Biebel, c/o Online-Impressum #7452, Europaring 90, 53757 Sankt Augustin, Email: webmaster@hegemonitor.de, Phone: +49 177 7489104) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
Note on Return Costs: You will have to bear the direct cost of returning the goods.
Expiration of Right of Withdrawal for Digital Content
The right of withdrawal expires for digital content (SaaS) when we have started executing the contract after you have expressly agreed that we may begin execution before the withdrawal period has expired and you have confirmed your knowledge that you will lose your right of withdrawal upon commencement of execution.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form.)
To: Christoph Biebel, c/o Online-Impressum #7452, Europaring 90, 53757 Sankt Augustin, Email: webmaster@hegemonitor.de, Phone +49 177 7489104
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name:
Address:
Date / Signature (paper only):
§ 12 Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If you are a merchant, the place of jurisdiction is the provider's registered office.
(3) If any provision is invalid, the validity of the remaining provisions remains unaffected.